You may face delays in shipment from FedEx, USPS, or other logistics as a result of Covid-19, including FedEx next business day and second business day shipping. These delays are due to local travel limitations and are beyond of our and the shipping company’s hands. Before placing your purchase to ship to a business address, please ensure that the business is open for business and accepts shipments.
How long does the order take to process?
1）For Cremation Urns
Except for isolated regions, standard free ground delivery is accessible to the majority of the continental United States. Products are usually shipped the same or next business day; via UPS, FedEx, or USPS .Most products require a signature upon delivery (you can also have them shipped to your work).
The cremation urns with customization or needs special hand-crafted procedures(ceramics, raku, and cloisonne, etc. ) would take a longer time to process.
Kindly Note: Any orders placed after 11:00 am(EST) may be shipped on the next business day. If you place an expedited order after 11:00am on Thursday, the estimated arrival time may be on Monday.
Orders that qualify for free delivery will be sent via UPS, FedEx, USPS, or other services that we collaborate with.
*If a purchase is returned and the returned item does not qualify for free shipping on the original order, the customer will be charged the shipping cost of the original transaction or the amount of the return will be subtracted. Saturday and Sunday orders will not be sent or delivered. Our carriers do not pick up or ship on six national holidays in the United States. New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day are all national holidays.
2) For Cremation Jewelry
Normally most orders received are typically shipped within 48 hours during the business day.
Shipping methods and pricing are available
1) For Cremation Jewelry
It is free shipping for Cremation Jewelry. The delivery time for these products is between 4 to 7 business days( For weekend and holidays may delay )
2) For Cremation Urns
Ground Shipping (Standard)
Standard ground delivery takes 3-7 business days to most of the continental United States.
Shipping to Alaska and Hawaii is $60 per order.
Except for light shipments, which are generally sent by USPS, light parcels are usually shipped by FedEx.
Service for Expedited Shipping
Anywhere in the continental United States, Second Business Day and Overnight Delivery service are available for most of our products. With Second Business Day Service, if you place your order by 11 a.m. Eastern Time Monday through Friday, it will be shipped the same day and delivered two business days later. Orders submitted by 11 a.m. Monday, for example, will be received on Wednesday. Orders placed after 11 a.m. on Thursday will be sent out on Friday and you can get it on Tuesday.
We also offer shipping to Canada, please contact us if you have a request.
Common Shipping Problems
Shipping to P.O. Boxes and APO/FPO Addresses
Most Shipments & Deliveries are mailed signature required via USPS, UPS or FedEx — (No P.O. Box deliveries – we can ship to your work or even neighbor)
Can I have it delivered to a different address after I have placed my order?
You certainly can. You can opt to have your order invoiced to one address and delivered to another during the checkout process.
If we get an erroneous mailing address, we will reassign the product to the right address. This will cause a delay. Please take precautions to avoid this by entering the accurate and complete address in the shipment details area during checkout.
We are not liable for items that are delayed or not delivered as a result of erroneous addresses, acts of God (such as weather), FedEx, UPS, or USPS mistakes, or other situations beyond our control.
If your item is damaged in transportation, please contact us within 3 business days so that we can send a replacement and submit a claim.
Please contact us within 3 business days if an item is faulty so that we may provide a replacement.
All non-defective goods must be returned within 10 days after purchase and must be unused and in the original packaging.
Return shipping expenses are the responsibility of the customer for goods returned for reasons other than damage or defect.
For goods sent on our client’s shipping account, the customer must submit a claim for items damaged in transit. Items are non-refundable and non-returnable.
If your return is more than 10 days old, we will accept it at our discretion. If a return is authorized after 10 days, the client will be responsible for the return shipping charges.
There is a restocking fee of 10% on all items returned.
How to Return an Item
- To seek a refund, send an email to firstname.lastname@example.org.
- The return address will be given to you after email contact.
Exceptions to Returns
Items sold to a third party are not returnable.
If the urn or jewelry has been filled with ashes, it cannot be returned.
Items that have been engraved, worn, used, or altered cannot be returned or replaced.
Clearance or incorrectly chosen goods cannot be returned.
For product refunds, we retain the right to send faulty or erroneous goods back to you at our discretion.
Keep any faulty or incorrect goods for at least 15 days.
There will be no reimbursement if we do not get the returned goods.
Return Shipping Costs
All returns that are not faulty or damaged will be subject to a 20% restocking charge.
The restocking fee will be taken out of your refund.
The original shipping cost is not refunded.